Delete account & user data

Step-by-Step Instructions

1. Click the button above or open your email client and compose an email to rajendra.pachlangia@gmail.com.
2. Set the subject line to: Hotel Casual - Account and Data Deletion Request.
3. In the email body, provide:
   • Your registered 10-digit mobile number used to log into Hotel Casual.
   • Your Full Name as registered on your profile.
   • (Optional) Reason for leaving to help us improve our services.
4. Our verification team will authenticate account ownership and process the deletion within 7 to 14 business days.
5. You will receive a confirmation email once your account and data have been permanently purged.

What Data is Deleted

Upon verification of your request, the following information will be permanently deleted from our active production databases and cloud storage:

• Authentication Credentials: Your Firebase Authentication user profile and registered mobile phone number.
• Personal Details: Your full name, profile photo, home address, city, and date of birth.
• Worker Information: Your shift history, hospitality skills, experience logs, and worker ratings.
• Technical Data: Your Firebase Cloud Messaging (FCM) push notification tokens and device identification data.

What Data is Retained and Retention Periods

In accordance with Google Play Store policies and Indian statutory legal requirements:

• Financial & Tax Records: Past wage disbursement logs, bank payment references, UPI transaction IDs, and invoicing records may be retained for statutory auditing and tax compliance as mandated by the Indian Income Tax Act and GST regulations for the legally required period (typically up to 7–8 financial years).
• Legal & Dispute Resolution: Any communication or documentation related to active commercial disputes or ongoing legal claims will be retained until the resolution of the matter.

Retained data is securely archived and will never be used for marketing or operational purposes.

Questions and Support

If you have any questions regarding your data privacy, our deletion procedures, or wish to follow up on a submitted request, please contact our Grievance Officer: